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Accessibility Commitment

At Adepa Medical Supplies, we strive to make our online store accessible to people with disabilities. We are committed to ensuring that individuals with diverse abilities can navigate, interact with, and make purchases from our website with ease and convenience.

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We believe everyone should be able to independently browse, shop, and manage their medical supply needs on our website. We are continually improving the user experience for all customers and applying the relevant portions of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our accessibility standard

Our Ongoing Accessibility Efforts Include

  • Maintaining an accessibility roadmap and regularly auditing the site with both automated tools and real users with disabilities  

  • Testing with assistive technologies such as NVDA, JAWS, VoiceOver, TalkBack, Dragon NaturallySpeaking, and switch devices  

  • Ensuring sufficient color contrast, resizable text (up to 200% without loss of content or functionality), and proper focus order  

  • Providing text alternatives for non-text content (alt text for product images, icons, and charts)  

  • Making all functionality available from a keyboard (no mouse-only interactions)  

  • Supporting predictable navigation and consistent labeling  

  • Offering captions and transcripts for videos (product demos, how-to guides, etc.)  

  • Allowing users to pause, stop, or hide moving, blinking, or auto-updating content  

  • Using proper HTML5 semantic structure and ARIA landmarks so screen readers can easily navigate pages  

  • Providing skip-to-content links and clear page titles  

  • Ensuring forms have properly associated labels and clear error identification  

  • Regularly training our development, content, and customer service teams on accessibility best practices  

Compatible Assistive Technologies

Our website is designed to work well with:

  • Current and recent versions of JAWS, NVDA, VoiceOver, and TalkBack  

  • Browser zoom up to 200%  

  • Windows High Contrast mode and macOS/iOS Increase Contrast settings  

  • Common browser extensions such as UserWay, axe DevTools, and WAVE  

Accessibility Features Already Available 
On our Website

  • One-click text size increase/decrease widget (top-right corner)  

  • High-contrast mode toggle  

  • Keyboard navigation (visible focus indicator)  

  • Skip to main content link  

  • Descriptive alt text on all product and informational images  

  • ARIA labels on interactive elements  

  • Accessible product filters and search  

  • Live chat and phone support staffed by agents trained in assisting customers with disabilities  

Feedback & Assistance

Feedback & Assistance
We welcome your feedback on the accessibility of adepamedicalsupplies@gmail.com. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

Phone (763-412-2066)  
Email: adepamedicalsupplies@gmail.com  
Postal Address:  
22525 Wood Lane Rogers, MN 55374

We aim to respond to accessibility feedback within 2 business days and to propose a solution within 7 business days.

Third-Party Content

Some content (e.g., manufacturer product videos, embedded prescription upload portals) is provided by third parties. While we actively work with these partners to improve accessibility, we cannot always control their content. If you need assistance with third-party material, contact us using the information above and we will provide an accessible alternative whenever possible.

Formal Complaints

If you are not satisfied with how we handle your accessibility concern, you have the right to file a complaint with the appropriate regulatory body in your country (e.g., U.S. Department of Justice, ADA National Network, or equivalent).

Thank you for choosing adepamedicalsupplies@gmail.com. We are dedicated to making our website usable by all people, regardless of ability or disability. Accessibility is an ongoing journey, and we appreciate your help in making our site better for everyone

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