top of page

Return & Refund Policy

Return & Refund Policy - The basics

Your satisfaction and safety are our top priorities. Because we sell medical supplies, many items are subject to strict federal and state health regulations. This policy balances generous returns for eligible items with necessary restrictions for hygiene, safety, and legal compliance.

General Return Window

You have **30 calendar days** from the date you receive your order to initiate a return for eligible items.

Eligible for Return & Full Refund

These items may be returned for a full refund (including original shipping charges) if unused (no signs of worn, such as odor, detergents etc, and in original sealed packaging, and in resalable condition.

Defective or Damaged Items

We will replace or refund **any** item that arrives defective, damaged in transit, or incorrect, even if it falls into the “non-returnable” categories above.  
Report within **7 days** of delivery with photos of the damage or defect.  
We will provide a prepaid return label and ship a replacement at no cost to you.

Wrong Item Shipped or Missing Items

If we sent the wrong product or your order is incomplete, contact us within **14 days**. We will ship the correct/missing item free of charge or issue a full refund — your choice.

How to Start a Return

  1. Log into your account → Order History → select the order → click “Request Return”   OR   Email adepamedicalsupplies@gmail.com or call  with your order at 763-412-2066

  2. We will reply within 1 business day with return instructions and a prepaid UPS/USPS label (when applicable)  

  3. Pack the item securely in its original packaging with all accessories and paperwork  

  4.  Drop off at any UPS/USPS location  

​

You are responsible for return shipping costs on non-defective, eligible returns unless we provide a prepaid label.

Refund Timeline

Once we receive and inspect your return, we issue the refund within **3–5 business days**.  
Refunds are issued to the original payment method (credit card, PayPal,).  
Original shipping charges are refunded only when the return is due to our error or a defective item.

Restocking Fees

No restocking fee for defective items or our mistakes  
15% restocking fee may be applied for returned items for non-defect reasons  

Insurance, Medicare, Medicaid Purchases

Items purchased with insurance billing, Medicare, or Medicaid follow that payer’s specific return rules and may not be eligible for direct refund to the customer.

Exceptions & Changes

We reserve the right to deny or limit returns if we suspect abuse of this policy. We may update this policy at any time — the version posted at the time of purchase applies to that order.

Questions or Need Help?

Phone 763-412-2066 (7 days a week, 8 AM – 430 PM ET)  
Email: adepamedicalsupplies@gmail.com  


Thank you for trusting adepamedicalsupplies@gmail.com. We’re here to make things right if something isn’t perfect.

bottom of page